The introductory day of our Forum will help you get the most out of the following two days and to make a difference back in your own organisation. Choose from 2 full day sessions:
- Option 1: "Modern VOC and QFD Workshop - New Tools for Matrix-Free QFD." with Glenn Mazur
- Option 2: "An Introduction to the Deming Management Method" with Nigel Clements
Option 1: "Modern VOC and QFD Workshop - New Tools for Matrix-Free QFD" with Glenn Mazur Download the QFD Session flyer and booking Form [here].
QFD was developed in Japan in
the 1960s, a time before personal computers and when lifetime employment and
devotion to company were strong. As a result, many of these traditional
approaches required painstaking detail and man-days of time for analysis.
The modern world offers no such luxuries and as a result, time-consuming
quality methods have given way to "lean" approaches. Blitz QFD® is the lean
approach to QFD, and this workshop will introduce you to its basic concepts
and tool set, and offer hands-on practice with a few of the key ones.
The Blitz QFD® tool set consists of Gemba Visit table to record and clarify
customer observations and verbatim, Customer Voice table to translate those
into customer needs, Affinity diagram to have customers group these,
Hierarchy diagram to uncover missing customer needs, Analytic Hierarchy
Process to have customers prioritize their needs, and Maximum Value table to
deploy high priority needs into organization-wide solutions. We will also
show how to improve the flagrant math errors in traditional QFD resulting
from the improper use of ordinal scale numbers. An MS Excel template for the
workshop tools will also be provided, so please bring your laptop and a
small in-class project to work on. Questions and challenges? - Your
instructor thrives on them!
Option 2: "An Introduction to the Deming Management Method" with Nigel Clements
This fun and interactive day includes Deming's System of Profound Knowledge
(SOPK), The Red Bead Experiment and Deming's 14 points for management (what
the world class Japanese companies did in applying the System of Profound
Knowledge).
Nigel Clements has extensive experience in helping organisations to effect
their transformation and brings a wealth of data and examples to this
session. Confront some of the idiocies of modern management and build a
theory for more effective leadership behaviour ~ there really is a better
way!
The objective of this workshop is to challenge current practices, stimulate
you to learn more and help you understand what to stop and what to start
doing in your own organisations. Why not bring a colleague and build an
agenda for change together?
The Agenda for this event:
- A brief history
- The Experiment on the Red Beads
- The System of Profound Knowledge
- Dr Deming's 14 Points for Management
- Video - "Doctor's Orders"
- Deming on the world today
What you will get:
- Course workbook
- Selection of Deming A5 booklets
- Deeper understanding of philosophy to help your learning at our annual
forum
- Great networking and learning with others who want to change
What previous delegates say:
- "The scope of what can be achieved by applying this philosophy is
frightening!"
- "I particularly like the style, interactive approach, timings and spirit
of fun within the session."
- "A clear and understandable presentation, Nigel gave us a lot of good
advice ~ so we are off to the bookshop!"
Both sessions are invaluable in getting you thinking before the conference
and are highly recommended.
Our location is the award winning Robinson Centre in NE Bedfordshire, close to
the A1. Please contact them direct for overnight accommodation. We have reserved
rooms which will be allocated on a ‘first come’ basis.
Last year we ran out of rooms very quickly. Please don’t be disappointed.
Call Robinson Centre on +44 (0) 1480 226424. www.robinsonexec.com
